We had a BAT USB user report that when he tried the BAT USB with his TRENDnet TK-207K KVM Switch he initially had to plug the BAT directly into one of his computer's USB ports then while the computer was still on unplug the BAT and plug it into the KVM switch. From that point forward it worked like a charm.

This may be a fluke but thought it was worth a post.

Roller Trackball & Joystick Technical Issues

The Roller II Trackball & Joystick and the Roller Plus Trackball & Joystick are some of our most popular products and we rarely have support calls on them. When we do get a call the questions and the answers are always the same. So here they are:

If the clicks seems to be reversed, the left click is doing a right click and visa versa then you have accidently put your unit in left hand mode. To put it back in right hand mode so the clicks act normal simply press and hold the middle and left buttons for a few seconds then release.

Also if your pointer seems to be moving unusually slow and you have checked the Window's mouse setting and they seem to be normal there are two reasons for this. If you are using the Roller Plus there is a speed control button on it. Its the one with the picture of a running man. There are 5 variable speeds that this button controls. Press the button once and test the mouse speed. Repeat 4 more times. If this is not the issue then it means you have accidentally put your Roller product into slow mode. To reset it back to normal simply press and hold the middle and right button for a few seconds.

BAT User Quote of the Day!

Hi Aaron, just a little memo to say how much I am satisfied with my new BAT keyboard it is like a good guitar with easy action at your fingertips. It makes writing like a ride on a slide.

Thanks and keep up the good work your client....John Ware

BAT User Quote of the Day!

By my eagerness to purchase yet another BAT, (which I ordered today) it should be most obvious that I am pleased with the prototype, I purchased from you. More than pleased, actually! It works perfectly, & is a terrific aid to the handicapped. I only have use of my right arm and without this keyboard, I could not withstand the tremendous amount of keying I do daily. I am a web developer. I thank you, your company & whoever is responsible for inventing this marvelous keyboard.

Tom Smith

Does the new BAT USB have Macro Capabilities?

The new BAT USB does not have built in macro capabilities like the old BAT. Very few of our users used this feature and we needed the keystrokes that the old macros used for some of the new feature in the BAT USB.

We also made the decision to eliminate macros because many of todays common software programs such as MS Word have macro capabilities built in. We also recommend www.macros.com and other sites which have excellent macro tools that can be used with any keyboard including the BAT.

Another great use for the new BAT USB!

Sent in by one of our long time users, who also happens to be my Uncle, the new BAT USB makes a very comfortable cat pillow.

Maybe I should think about advertising in pet magazines.....

Thanks Uncle Tom and Siam for the the great marketing idea.

Aaron