Using the BAT Keyboard with JAWS 11?

We have many users that use our BAT keyboard with Freedom Scientific's JAWS screen reader. To setup JAWS 11 to use the BAT please follow the below instructions:

In the JAWS menu go to Utilities, Configuration Manager, Set Options, User Options and put a check next to Insert Key Mode. Save changes and your all set.

Using Zoho Remote Support

There are a few things to know when using Zoho remote support with our clients using JAWS screen reader.

Since Zoho uses ActiveX and JAVA technology Internet Explorer and Firefox require certain steps to be taken to allow access.

Internet Explorer the user must confirm ActiveX in the Internet Explorer Information Bar. Sometimes JAWS does not read that this bar needs to be selected. Have the JAWS user press Ctrl + Home then Shift + Tab. Now the JAWS user presses Space Bar to install the ActiveX application.

Firefox is a bit different because it brings up a separate window the user must select to continue. the problem is that JAWS does not read this window or its content. Have the JAWS user press Enter.

It also helps to turn off the Chat feature on the operator side before connecting to the customer. This should be all the JAWS user needs to do to connect.

Another Happy BAT User

Another inspirational quote from a very happy BAT user.

"I spend hours every day working from hard copy drawings to create 3-D models using SolidWorks CAD software. Most of the input is just entering numbers and manipulating pull-down menus and drag-and-drop geometry. The wide open desk space right in front of me, improved ergonomics, and best of all being able to dedicate one hand to the mouse has made me much more productive. That would also be the case for the thousands of CAD analysts and engineers who are faced with the same challenges."

Jon G.

We had a BAT USB user report that when he tried the BAT USB with his TRENDnet TK-207K KVM Switch he initially had to plug the BAT directly into one of his computer's USB ports then while the computer was still on unplug the BAT and plug it into the KVM switch. From that point forward it worked like a charm.

This may be a fluke but thought it was worth a post.

Roller Trackball & Joystick Technical Issues

The Roller II Trackball & Joystick and the Roller Plus Trackball & Joystick are some of our most popular products and we rarely have support calls on them. When we do get a call the questions and the answers are always the same. So here they are:

If the clicks seems to be reversed, the left click is doing a right click and visa versa then you have accidently put your unit in left hand mode. To put it back in right hand mode so the clicks act normal simply press and hold the middle and left buttons for a few seconds then release.

Also if your pointer seems to be moving unusually slow and you have checked the Window's mouse setting and they seem to be normal there are two reasons for this. If you are using the Roller Plus there is a speed control button on it. Its the one with the picture of a running man. There are 5 variable speeds that this button controls. Press the button once and test the mouse speed. Repeat 4 more times. If this is not the issue then it means you have accidentally put your Roller product into slow mode. To reset it back to normal simply press and hold the middle and right button for a few seconds.