Choosing your connector type....

I know I shouldn't even have to put this up here but I can't tell you how many times we get this question or used to get this question. Liza and I a long time ago started printing in our catalog pictures of computer connection types. Now with the popularity of USB we don't get asked about connection types all that often any more but it used to be a daily occurrence. So just in case here they are.

BAT Tech Issues

Most of our tech issues with the BAT keyboard all come down to the same basic couple of resolutions. So if you are having BAT trouble try one or all of the following:

1. While your BAT is unplugged take off the back cover and look to see if your BAT has a battery. It is a flat round lithium battery that looks like a watch battery but is about the size of a quarter ($.25 U.S.). If you find the battery in your BAT take it out. You don't need it and it can cause problems.

2. Do a hard reset on your BAT. While your BAT is plugged into your computer press and hold all three thumb keys until all three lights come on and stay on. Release the three thumb keys and then press and release the index finger key (its the one above the red thumb key, its also the letter "i"). Next shut your computer down. Not a restart but completely turn your system off. Wait about 30 seconds and turn it back on.

3. If you have the BAT plugged into a USB hub or KVM switch unplug it and plug it directly into the computer.

By doing the two very simple things above you can solve 99.9% of all BAT issues.

Our Number One

Often people ask what our number one selling product is. By far the BIGtrack takes first place. Mostly because it can be used by so many people with so many different abilities. Young children from around 2 to 5 years old should all be using it because these kids haven't developed their fine motor control, which is what it takes to operate a standard mouse. Since the BIGtrack has such a large ball people of all ages with poor motor control can operate it. We even have users using it with their feet. We have a list of dealers at http://www.bigtracktrackball.com/. Or just call us if you have questions.

Sneak Peak!

Here is a sneak peak of a prototype of the all new BAT USB. We have been working on this update for a long time and its release is just right around the corner.

Holiday Hours

Infogrip closes every year between Christmas and New Years. This year is no exception and we will be back in the office on the January 5th. If you have questions during that time please send us an email. We all will be checking our email during this time.

Happy Holidays!